Responding to our stakeholders
Earning and retaining our stakeholders’ trust and support is critical to our success. As a multinational, multicultural Group, we interact with a variety of organisations, individuals and communities around the world, and in doing so we are guided by our Purpose, Vision and Values.
We define our key stakeholders as groups or individuals who:
Our engagement with stakeholders is ongoing and takes place at corporate office and business operational levels. Our CEO is responsible for the implementation and maintenance of the stakeholder engagement framework supported by the relevant corporate executives and business platform CEOs.
Our group stakeholder engagement policy requires that we:
The diagram below sets out our main stakeholder groups and the key issues that matter to them are listed in the table below.
|TOP CONCERNS (IN NO PARTICULAR ORDER)|
|Cost of services and products supplied by Murray & Roberts or our suppliers.||✓||✓||✓|
|Quality of work and products delivered to clients within agreed timeframes.||✓||✓|
|Health and safety of all individuals impacted by Murray & Roberts projects.||✓||✓||✓||✓|
|Transformation and broad-based black economic empowerment
(“B-BBEE”) in South Africa.
|Murray & Roberts’ capacity and capability to deliver work.||✓|
|Financial performance (cash flow, balance sheet strength, income statement and dividends).||✓||✓|
|Pipeline of work opportunities (order book).||✓||✓||✓|
|Quality of Group leadership and organisational and operational strategy.||✓||✓|
|Proactive identification and management of risk.||✓||✓|
|Corporate governance and ethical business conduct to maximise shareholder value on a sustainable basis while ensuring fairness to all stakeholders.||✓||✓||✓|
|Salaries, benefits and other payments to employees.||✓|
|Enhancing and maintaining the Murray & Roberts brand and reputation.||✓||✓||✓|
|Training and development and career advancement.||✓||✓|
|Compliance with laws, regulations and industry standards.||✓||✓||✓|
|Investing in socioeconomic development in areas where Murray & Roberts operates.||✓||✓||✓|
|Human and labour rights matters.||✓||✓|