Stakeholder engagement

ANDREW SKUDDER SUSTAINABILITY EXECUTIVE

The sustainability of Murray & Roberts is dependent on our ability to fulfil our core purpose of delivering infrastructure that enables economic and social development in a sustainable way. To secure access to the capital resources we are required to maximise our contribution to the built environment – financial, manufactured, human, social and environmental capital – we need to maintain the trust of our stakeholders and thereby our licence to operate, and to conduct our operations in an ethical way while minimising our negative impact on the societies and the natural environment within which we operate. The ability to apply the appropriate resources to achieve all of this enables us to remain sustainably profitable.

SUSTAINABILITY FRAMEWORK

Murray & Roberts’ sustainability framework guides our approach to sustainable performance, shown below.

The framework sets out our aspiration to operate in an ethical and sustainable way by:

	Considering the views and concerns of our stakeholders in our strategic and operational decision-making
	Understanding and mitigating our risks in relation to our opportunities
	Applying best practice corporate governance beyond minimum requirements
	Managing world-class operations that are able to create and sustain value for clients, employees, shareholders, partners and suppliers, as well as the countries and communities in which we operate
	Managing all our impacts according to the principle of Zero Harm and the precautionary principle

Integrated reporting links back to our stakeholders and completes the cycle of accountability and inclusivity that ultimately underpins our sustainability.

CEMENTING SUSTAINABLE RELATIONSHIPS WITH STAKEHOLDERS

Murray & Roberts communicates constantly with its stakeholders and engages in a constructive and transparent manner. Key stakeholders are generally identified as groups or individuals impacted by our operations, with an interest in what we do or the ability to influence our activities, in proximity to our operations or dependent on Murray & Roberts. Mutual trust and understanding with our stakeholders is imperative.

In 2011 Murray & Roberts developed a stakeholder engagement framework for use by all Murray & Roberts entities. It is a framework which the various operations now employ to meet the unique concerns of their respective stakeholders.

Various methods are used across the Group to engage with stakeholders. These methods, amongst others, are grouped into the following categories:

	Face-to-face engagement (one-on-one meetings, citizen panel/ public meetings, including “town hall” meetings)
	Technological engagement (website, intranet, email and SMS)
	Printed engagement (media releases, leaflets, internal magazines, annual integrated report)

The Group continuously interacts with a diverse group of stakeholders. Our stakeholders are grouped into the following categories:

	Clients
	Employees
	Shareholders and investment community
	Financial institutions
	Murray & Roberts operating entities
	JV partners/service providers/suppliers/subcontractors
	Unions
	Communities
	Special and other interest groups

Measures are in place to monitor client satisfaction. A Group client service centre assists to bridge the knowledge gap between Murray & Roberts and its people, potential clients, existing clients and the general public. This facility processes about 2 800 calls and email queries per month.

Murray & Roberts strives to communicate and engage more openly, effectively and inclusively with all stakeholder groups. Our ongoing engagement process seeks to ensure that interaction with stakeholders in all our markets is effective and ongoing.

The top ten concerns for our key stakeholder groups, as currently identified by management, are shown in the table below: